MetaCharms curates quality products from internal partners and artisans globally to your doorsteps. This means that your order is shipped from global areas such as Thailand, Tibet, China, Sri Lanka, Indonesia, India, etc.
To save up costs and provide you the best prices for our products, we ship directly from our partners in these countries. All items in store may take 5 to 7 business days to process (customization procedure). Orders may take up to 3-5 weeks to arrive. Please do not panic if it does not show up immediately, rest assured they are on their way! You can always check the status of your order from time to time using the tracking number that will be sent to your email address that you did put when you placed the order.
Orders to Asia/Australia/US may be slightly faster, while orders to Mexico/Canada will take longer. Courier services used will vary based on the shipping address provided. There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather, etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.
We always price to please, and we always take heed of the expectations of all our loyal guests like you! We ship to anywhere in the world, and tracked shipping is calculated at checkout; prices vary depending on the location of our partners.
That's one of our secret reasons why our guests often stay loyal to us!
Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address must be done within 24 hours after your order was made. Otherwise, we won't be able to update your details nor process you a refund.
The prices calculated on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
We will always ensure that your information is kept 100% protected and private at all times. We use SSL certificates and other third-party security services to make sure that all sensitive information is withheld!
For more information regarding our Shipping Policy, please drop us an email at email@example.com.