We love our customers and making things easy for them so hope you will make things easy for us!
While we would love to take back everything, for a few hundred reasons we just cannot. Metacharms reserve a right to refuse a return for no particular reason. So your return will be accepted only for the following reasons:
- Item received is different from what was ordered.
- If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately for replacement.
- Your item is damaged upon received.
Please take note that we will only honor this if the item is not more than 10 days old starting from the date the item has been received.
We do suggest to carefully select which item to purchase before checking out.
For order return inquiries, please send an email to firstname.lastname@example.org or contact us here.
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.
Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to email@example.com. Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
MetaCharms has enabled reference transactions in PayPal for your payment convenience. Our 30 days No Questions Asked Refund Policy extends to cover the purchases done via this method.
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.
If you need more information you can contact us at email@example.com