Please contact us so we can change your email address. It would also be better to put the email address that you frequently use, because that is where we will send you all the order information and tracking link.
We can change your email address, name, and address but we cannot change your order.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of US$0.5regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will notify you via email for the tracking information. As a friendly reminder, we do suggest that you must put a valid and frequently used email to get real-time updates. If the tracking says "can't be found", it means that the courier hasn't updated the information yet. We do advise you to please save the tracking link and have it checked from time to time for real-time updates. The normal shipping timeframe is 3-5 weeks plus 1 week of customization process. Please take note that we are not responsible for delays caused by the customs department in your country.
All orders are handled and shipped out from our internal warehouse partners and artisans globally. Please allow extra time for your order to be processed during holidays and sale seasons.
We process all orders between Monday and Friday. Orders will be processed within 5-7 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
We love our customers and making things easy for them so hope you will make things easy for us!
While we would love to take back everything, for a few hundred reasons we just cannot. We reserve a right to refuse a return for no particular reason. So your return will be accepted only for the following reasons:
Item received is different from what was ordered.
If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately for replacement.
Your item is damaged upon received.
Please take note that we will only honor this if the item is not more than 10 days old starting from the date the item has been received.
We do suggest to carefully select which item to purchase before checking out. For order return inquiries, please send an email to firstname.lastname@example.org.
Please contact us within 10 days upon receiving your order, if you the item you received is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.